Scammers are going to great lengths to get your money, so far that they’re setting up fake Netflix call centers to trick customers into thinking hackers have infiltrated their computers.
One of these scams works by making the customer think that they’ve been locked out of their Netflix account, at which point they’re given a number to call. That phone number directs to a fake Netflix call center, answered by a real person, who will tell the customer that they’ve been hacked and that the hacker has control of their account. The rep will ask the customer to download “Netflix Support Software,” which will actually be software that allows them access into your system and your files.
After switching from a customer service rep to a technician, they’ll run another fake program that, to the untrained eye, will look legit. The rep and technician will work to get the customer frightened of having their information and pictures taken by hackers, and by doing so, will make them feel like buying better security is a must, and they’ll offer it. After claiming that they secured the computer, they’ll ask for a payment—for doing nothing.
The video below is an actual recorded conversation with these scammers, from Jerome Segura, who tracks tech support scams. “By running their own tool, which looks authentic, the crooks can detect ‘problems’ that do not exist,” he told ArsTechnica. “Finally, showing those scan results adds to the fear factor, as well as creating a sense of urgency to fix the issue.”
“The Neftlix theme was well thought out—from the suspended account ploy to the discount coupon if you agree to fix the issue, the bad guys have planned their approach in detail,” Segura continued. “Requesting a photo ID, as well as a snapshot of my credit card, was completely novel too. Despite being the untrustworthy ones, it is ironic they are trying to make sure the mark is not playing them. Aside from the fact that it is creepy, it creates a huge identity theft risk.”
UPDATE: VIDEO CAN BE FOUND HERE: http://youtu.be/4mvI_sFw7EU
Careful out there and watch out for scammers who want your hard earn cash. Get real protection and give us a call to delete and remove their sneaky programs.
