Get Remote Support Help
We specialize in remote PC support – the expects connect to your machine remotely to turn down your PC issues. The online PC help that we render, by means of chat-based support sessions, would help you understand your computer issues and then while you sit back and watch, we resolve and protect your computer from further issues.
Our Technician can give you a URL (link) so you can remote to your computer. Your safety is our number 1 priority.
We can only perform this service during our call and confirm if this is the best option for you.
Note: Never let anyone remote to your computer if they randomly call you saying your computer is infected and if they can log in. No legit business will randomly call demanding to gain access to your computer. Hang-up on them and please call your local TRUSTED technician instead.
How it works
No need for extra programs, long drives, or drop-offs. Remoting is easy with lots of benefits.
Get the help you need anytime anywhere!!!
Support you need when you can’t leave the house or when you are far away. Our experts can help you get your problem solved.
The Benefits
Remote support has been another option when you can’t bring your device to us. All you need is an internet connection.
Frequently asked questions
Will you ask for my credit card information?
Silvermyst is dedicated to keeping your personal information safe. We won’t accept any payment over the phone or via Chat. We can send you a payment thru quick chase, PayPal, fbpay or any other safe platform so you don’t give us any personal information.
Do I get warranty on virus removal?
Because viruses are a very common issue, the warranty service doesn’t apply to viruses. Even with an antivirus, its possible that your computer could get infected if you don’t let the program scan your files accordingly.
Can I Get A Refund?
Refunds are only applied if we didn’t fix the issue if we find other related or unrelated issues and those are fixed, the charge will be applied to that service.
Example: You had a graphic issue and called us, we fixed the issue but you also had software installation issues, we fixed that too and later you called about the graphic issue again and want a refund. We can only refund you partially, not all of it due to the second issue fixed.
I dont want anyone to remote to my PC
You don’t have to let anyone remote to your computer. Just bring it into our Elkhart location and we can service it there. We do a free diagnostic on the computer and provide a service ticket so you can keep track of the repairs.
Have more than 5 devices to repair?
The more you bring in for us to repair, the more you save with our bulk bundles.
We specialize in computer repair, data backup, repair cracked devices or simply give you the best option for your device purchase.
With a variety selection of services and products, we are committed to getting your devices up and running. Hardware, Software or simply a consultation to your personal computer or business, we are here to help make it better.